Refund Policy
Refunds for Vidloom subscriptions and credit purchases on the web
Last updated: October 14, 2026
Thank you for using Vidloom. Please read this Refund Policy carefully before purchasing any subscription plan or credit pack on vidloom.ai. By completing your payment, you acknowledge that you have understood and agreed to this policy.
1. Scope
This Refund Policy applies to membership subscription plans, renewal orders, and credit packs purchased on the Vidloom website (processed through Stripe or another payment provider shown at checkout).
2. Refunds for subscription plans
Vidloom supports full refunds for unused subscription plans, including monthly and annual plans.
"Unused" means that, after successful payment, you have not consumed any credits or generation quota included in the subscription.
If a subscription plan has already been used, or if the related credits or membership benefits have been consumed, refunds are generally not supported. Canceling a subscription only stops automatic renewal for the next billing cycle and does not automatically refund the current billing period.
Manage web subscriptions through the billing portal or account settings associated with your Vidloom purchase.
3. Refunds for credit packs
Credit packs purchased separately are digital service products. Once credits have been issued to your account, they are generally non-refundable if they have been consumed, redeemed, or used for generation tasks.
If you purchased a credit pack that has not been used at all, and there is a duplicate payment, payment error, or credits not credited to your account, contact us for manual review. Vidloom will determine whether to issue a refund or reissue credits based on order status, account usage, and payment records.
4. Generation failures and credit returns
If a video or image generation task fails due to a confirmed system error on our side, Vidloom will not deduct the corresponding credits, or will return the relevant credits after verification.
Because AI generation incurs immediate computing costs, tasks that have been successfully submitted and processed are generally not eligible for cash refunds or credit returns, even if the result does not meet your subjective expectations.
5. How to request a refund
If you believe your order is eligible for a refund, email support@vidloom.ai with:
- Registered email address;
- Vidloom account identifier (if available);
- Payment receipt or order number;
- Purchased product name;
- Reason for the refund request.
We will review your request after receiving complete information and notify you of the result by email.
6. Contact us
Operator: AIYONG TECHNOLOGY CO., LIMITED (Registration Number: 78176566)
Address: RM 804 Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Questions about this Refund Policy or order processing: support@vidloom.ai